Keywords
communication studies, customer satisfaction, customer complaints, social interaction, verbal communication
Publisher
Northeastern University
Publication Date
1-13-2010
Rights Holder
Northeastern University
Permanent URL
Recommended Citation
Kornwitz, Jason, "2010-01-13: Happy or unhappy, the customer is always right" (2010). News@Northeastern. Paper 490. http://hdl.handle.net/2047/d20001733
Notes
Daily news story produced by University Communications and Public Relations.