The problems facing a small and growing business are often self-inflicted. Lack of attention paid to facility planning and work flow design, as the company grows, is common. Baystate Benefit Services is such a company. Baystate began in 1993 as a two person operation and has grown to become one of the regions largest insurance brokerages. As they became more successful, and the business grew, Baystate needed to add to their work force to accommodate the increase in business. The expansion happened in a piecemeal way, with no regard to work flow and location of resources. This project focuses on identifying the underlying causes of inefficiency, which, as seen by the company, are a lack of space for storage as well as necessary resources not being located near the primary user. Systematic Layout Planning is employed to identify the work/information flow through the office. Using this information, design alternatives were created and a final design decided upon that will increase the productivity of the office in terms of claims processed by three and a half percent with the ability to bring on four new clients without other changes.
company inefficiencies, workflow problems
Aiello, Stephen; O'Hara, Adam; and Saing, Sokly, "Systematic Layout Plan for Baystate Benefit Services" (2007). Capstone Design Program: Industrial Engineering. Paper 12. http://hdl.handle.net/2047/d1001133x
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