Abstract

In this paper, we investigate the effect of different dispatching rules and the vehicle assignment schemes applied to a returnable packaging system in order to provide superior customer satisfaction. The investigation is conducted by a simulation approach, using a commercial software ARENA. The simulation results show that different combinations of dispatching rules and the vehicle assignment schemes affect the customer satisfaction levels differently.

Notes

Originally published in the Proceedings of the 2003 Northeast Decision Sciences Institute Conference, Providence, Rhode Island, pp. 175-177, March 27-29, 2003

Keywords

End of life products, Packaging system

Subject Categories

Recycling (Waste (etc.))

Disciplines

Engineering

Publisher

Omnipress

Publication Date

2003

Rights Information

Copyright 2003, Surendra M. Gupta

Rights Holder

Gupta M. Surendra



Click button above to open, or right-click to save.

Included in

Engineering Commons

Share

COinS